Our standard shipping times are:
UK: 1-3 business days
Europe & International: 2-5 business days

For local customers in London, you have the option to collect your order in-store by selecting “In-Store Collection” at checkout. This service is available at no additional cost.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Shipping fees:
Shipping to UK: £10
Shipping to EU: £25
International Shipping: £35

Please note: Deliveries outside the UK may be subject to local import duties and taxes, which are calculated and prepaid at checkout. You will not be charged additional fees upon delivery. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for further information.

Important: Duties  and import fees are non-refundable, even if you choose to return your items.

For any questions or concerns, please contact our Customer Care team at [email protected] or WhatsApp us at +44 7354 848215.

Returns

We accept returns on eligible items within 14 days of delivery. Items must be returned in their original condition — unworn, unwashed, with all tags and packaging intact.

How to Return

All returns are managed through our Return Portal:

1. Start your return here.
2. Enter your order number and email.
3. Select the items you wish to return and the reason.
4. Choose your preferred outcome — refund, store credit, or exchange.
5. Download your prepaid label.
6. Drop off at your selected carrier or schedule a pickup.
7. You will receive email updates as your return progresses.

Return Fees (Deducted from Refund)

• UK: £15
• Europe: £30
• International: £35

International Returns, Duties & Fees

Duties and import fees paid at checkout are non-refundable. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for more information.

In-Store Orders

Orders collected in-store may also be returned in-store at no additional fee. If you choose to use a return label instead, the standard return fee will apply.

Conditions for Return

Returns cannot be accepted if:

• Items show signs of wear, washing, or damage
• Tags or labels are missing
• Items are stained (makeup, perfume, deodorant)
• Shoes show visible wear (scuffs, creasing, worn soles)
• Packaging or accessories are missing
• The return is initiated more than 14 days after delivery

All items are inspected before dispatch and upon return. Intentional damage will be charged in full and cannot be refunded.

Exchanges

Exchanges are also processed through the Return Portal:

1. Start an exchange here.
   
2. To exchange an item for a different size or color, select Exchange in the portal and follow the prompts.
   
3. The exchange is processed once the warehouse has inspected the returned item.
   

Important Notes

• No processing fee for exchanges.
  
• You are responsible for the shipping cost of the exchanged item.
  
• The Return Portal generates a prepaid label for the return shipment.
  
• If your item is defective, damaged, or incorrect, select the relevant reason in the portal. Customer Care will review and prioritize your request.
  

For assistance, contact Customer Care at [email protected] or WhatsApp +44 7354 848215.

If you believe you have received a faulty or defective item, we are here to assist you. We will gladly accept returns or provide replacements for items that meet the following criteria:

Receipt Date: The item must have been purchased from Rejina Pyo within the last six (6) months. Items received more than six (6) months ago are not eligible for a refund or replacement under this policy.

Condition: The item must be in its original condition and packaging, with all accessories, manuals, and labels included. We reserve the right to refuse returns or replacements if the item shows signs of misuse, abuse, or alterations.

Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns or replacement requests.

Once your items have been delivered and signed for at the address provided, they will no longer be covered under our insurance and we will not be responsible for any loss or damage incurred. If you are unavailable at the time of delivery, your courier will make two more attempts to reach you. Please take care to check your tracking number which you will receive as soon as the item has been dispatched. 

When trying on shoes, please take care to stand on a carpeted surface to protect the sole of the shoes. We cannot accept returns on shoes with damaged soles. Please return all the items including the shoe box and dust bag, otherwise, it will not be accepted.

Jewellery must be returned in its original packaging, unworn. 

Swimwear and intimates must be returned with the adhesive strip and tried on over underwear, otherwise, they cannot be accepted for return.

We are very sorry if you’ve received an incorrect item. 

If one of the items you received isn't what you ordered, please contact the customer care team to sort out a return for you, we will resolve the issue for you as quickly as we can and send you the correct item.

If one of the items in your order is not included, the item/s you ordered may have been out of stock. We recommend checking your emails including junk folders to check if we have sent you an email about this. 

If an item is missing, please get in touch with the order number and the missing item's name and number.